GROWLIGHTENGINE® – e-commerce store delivery terms
GROWLIGHTENGINE® e-commerce store is maintained by Arrant-Light Oy.
GROWLIGHTENGINE® (Arrant-Light Oy)
VAT: FI05805430
Address: Rajakivenkatu 8, FI-20740 Turku
Customer service number: +35822462300
Customer service email: help@growlightengine.com
The following terms and conditions will be applied to the relationship between GROWLIGHTENGINE® and its e-commerce customers. GROWLIGHTENGINE® reserves the right to change and update the terms and conditions unilaterally without notice.
GROWLIGHTENGINE® is not liable for damages or delays caused by force majeure. Force majeure covers all unforeseen and overwhelming obstacles and conditions that GROWLIGHTENGINE® couldn’t have forecasted or have an impact on (and cannot solve reasonably) GROWLIGHTENGINE® is liable to inform the e-commerce customers about this type of delays immediately.
Customer information
Applicable Finnish and EU legislation concerning consumer trade, marketing and advertisement will comply between GROWLIGHTENGINE® e-commerce and its clients.
When ordering, the e-commerce customer must provide complete contact information, including at least the name, address, telephone number, and e-mail address. An e-commerce customer may choose to register to create a customer-specific account, but this is not a prerequisite for ordering.
The information of e-commerce customers is used to maintain the customer relationship and the information is stored at GROWLIGHTENGINE®'s customer register. GROWLIGHTENGINE® has prepared a data protection statement in accordance with the Data Protection Regulation, which is available at www.growlightengine.com/privacy. The e-commerce customer has the right to prohibit the use (and processing) of their data for marketing purposes and to see their own data. In these situations, you should contact GROWLIGHTENGINE® e-commerce customer service support (help@growlightengine.com).
Placing an order
The payment service provider is Paytrail. Paytrail is Finnish online payment provider. The payment options are invoice, installment payment, card payment, and online banking payments. Available options for you depends on your country.
By providing information at the checkout, you accept the terms and conditions of Paytrail (Paytrail Oyj, Innova 2, Lutakonaukio 7,40100 Jyväskylä, www.paytrail.com). By clicking on the “Buy” button you agree to our general terms and conditions.
Payment and payment methods
Once we receive your order, we will immediately email you an order confirmation showing your order details. Always check the contents of the order confirmation. If you have any questions, please contact our customer service immediately (help@growlightengine.com). Save your order confirmation if you need to contact customer service. When dealing with customer service, always keep your possible customer number and order number available. Always check that the contents of the package match the products on the order confirmation.
Prices are in euros (€) and include VAT (24%). GROWLIGHTENGINE® reserves the right to review and correct both product and freight prices. The delivery price depends on the chosen mode of delivery.
Order- and Payment confirmation
Once we receive your order, we will immediately email you an order confirmation showing your order details. Always check the contents of the order confirmation. If you have any questions, please contact our customer service immediately. Save your order confirmation if you need to contact customer service. When dealing with customer service, always keep your possible customer number and order number available. Always check that the contents of the package match the products on the order confirmation.
Prices are in euros (€) and include VAT (24%). GROWLIGHTENGINE® reserves the right to review and correct both product and freight prices. The delivery price depends on the chosen mode of delivery.
Delivery
Our products are shipped from Finland.
At the moment we ship to the following countries: Andorra, Austria, Belgium, Bulgaria, Croatia, Denmark, England, Estonia, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Monaco, Netherlands, Northern Ireland, Norway, Poland, Portugal, Romania, San Marino, Scotland, Slovakia, Slovenia, Spain, Sweden, Switzerland, Czech Republic
If your country is not listed above, please contact us.
Standard delivery cost is 28€ (*).
*By creating an account on our website you will get free shipping.
Common delivery times vary depending on the size of the order. Normally orders will be sent within a week unless otherwise stated.
The delivery times vary depending on the country. In Finland, delivery times are 3-5 days. In Europe 1-2 weeks.
We are not responsible for delays or possible inconveniences caused by force majeure. The online store informs about abnormal delivery times on its website.
Returns
If you want to return your GROWLIGHTENGINE® please contact us at help@growlightengine.com for further instructions.
Peruuttamisoikeus
Teillä on oikeus peruuttaa tämä sopimus 14 päivän kuluessa syytä ilmoittamatta. Peruuttamisen määräaika päättyy 14 päivän kuluttua siitä, kun viimeinen tavaraerä on vastaanotettu tai ladattavien tuotteiden kohdalla tilauksen vastaanottohetkestä.
Peruuttamisoikeuden käyttämiseksi teidän on ilmoitettava meille päätöksestänne peruuttaa sopimus yksiselitteisellä tavalla (esimerkiksi kirjeellä postitse tai sähköpostilla). Voitte käyttää myös tulostettavaa palautuslomakettamme, mutta sen käyttö ei ole pakollista.
Peruuttamisen määräajan noudattamiseksi riittää, että lähetätte ilmoituksenne peruuttamisoikeuden käytöstä ennen peruuttamisajan päättymistä.
Peruuttamisen vaikutukset
Jos peruutatte tämän sopimuksen, palautamme teille kaikki teiltä saamamme suoritukset, myös toimituskustannukset (paitsi lisäkustannuksia siitä, että olette valinnut tarjoamastamme edullisimmasta vakiotoimitustavasta poikkeavan toimitustavan), viivytyksettä ja joka tapauksessa viimeistään 14 päivän kuluttua peruuttamisilmoituksen saatuamme. Suoritamme palautuksen sillä maksutavalla, jota olette käyttänyt alkuperäisessä liiketoimessa, ellette ole nimenomaisesti suostunut muuhun, ja joka tapauksessa siten, että teille ei aiheudu suoritusten palauttamisesta kustannuksia.
Teidän on lähetettävä tavarat takaisin viivytyksettä ja viimeistään 14 päivän kuluttua peruuttamisilmoituksen tekemisestä. Määräaikaa on noudatettu, jos lähetätte tavarat takaisin ennen kyseisen 14 päivän määräajan päättymistä.
Olette vastuussa vain sellaisesta tavaroiden arvon alentumisesta, joka on seuraus- ta muusta kuin tavaroiden luonteen, ominaisuuksien ja toimivuuden toteamiseksi tarvittavasta käsittelystä.
Unclaimed deliveries
Unclaimed delivery is not comparable to customer return or cancellation. We will charge the relevant delivery costs for all unclaimed orders if the customer hasn’t placed a cancellation.
Troubleshooting
If the order is lost or damaged during the transport or does not otherwise correspond to your order, you must report the error within 14 days in writing to the address mentioned in the Right of Cancellation and Return Policy or by calling the telephone number mentioned in the contact information. If the package is clearly damaged in transit, you must immediately make a complaint to the shipping company of your choice.
Warranty Terms
GROWLIGHTENGINE® products are manufactured with great care and are subject to strict quality control before leaving to the customer. If nevertheless, defects in material, installation or manufacturing are found in the device supplied to you, they will be repaired at our discretion, either free of charge or by replacing the defective device with a new one, at our discretion. Normal wear and tear due to use is not covered by the warranty.
In the event of a warranty claim, contact your GROWLIGHTENGINE® dealer or if bought from GROWLIGHTENGINE® official web store contact us at help@growlightengine.com. The warranty is only valid upon presentation of a purchase receipt showing the seller's name and address, equipment type and date of purchase.
The GROWLIGHTENGINE® warranty is valid for new equipment sold in the European Union and is subject to Finnish law. The guarantor is GROWLIGHTENGINE®, Rajakivenkatu 8, 20740 Turku, Finland.
For consumers, the warranty expires after three years (*) from the date of delivery of the device. (*) By registering, the warranty is five years from the date of delivery of the device.
If the device is used for professional or similar purposes or purchased in the name of a company, the warranty is valid for three years from the date of delivery of the device.
If the device you have purchased is defective, you have all the statutory rights to make claims against the seller under the sales contract. These rights are not limited by the warranty provided by GROWLIGHTENGINE®.
Finnish law applies to all disputes between the customer and GROWLIGHTENGINE®.
